Q: What file formats do you accept?
A: We accept all common 3D scan file formats including STL, OBJ, 3MF, and AMF. For smooth uploads, please compress your files into a ZIP folder if possible.

Q: How long does it take to receive the modified design?
A: We aim to return your expertly modified file within 24 to 48 hours, depending on the complexity of the adjustments.

Q: Can I request changes after receiving the modified file?
A: Absolutely! We offer one free revision to the modified model to ensure it meets your exact needs.

Q: Do you fabricate the prosthetic or orthotic devices?
A: Currently, we provide the finalized design files ready for fabrication. We can recommend trusted fabricators or support your existing fabrication process.

Q: How do I pay for the service?
A: Payment is only required after you review and approve the final design. We send a secure online invoice for your convenience and peace of mind.